Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A subsidiary of Haier found in millions of homes, managing millions of annual consumer inquiries for a century-spanning catalog of constantly evolving appliances.
Critical product data like repair manuals and warranty details was scattered across physical PDFs, websites, and internal files. This fragmentation...
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.”
Household appliance and smart home technology manufacturer for consumers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Helped GE Appliances implement its autonomous service agent in seven weeks.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A subsidiary of Haier found in millions of homes, managing millions of annual consumer inquiries for a century-spanning catalog of constantly evolving appliances.
Critical product data like repair manuals and warranty details was scattered across physical PDFs, websites, and internal files. This fragmentation...
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.”
Household appliance and smart home technology manufacturer for consumers.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Helped GE Appliances implement its autonomous service agent in seven weeks.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.