Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A subsidiary of Haier found in millions of homes, managing millions of annual consumer inquiries for a century-spanning catalog of constantly evolving appliances.
Critical product data like repair manuals and warranty details was scattered across physical PDFs, websites, and internal files. This fragmentation...
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.”
Household appliance and smart home technology manufacturer for consumers.
Helped GE Appliances implement its autonomous service agent in seven weeks.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.