Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A subsidiary of Haier found in millions of homes, managing millions of annual consumer inquiries for a century-spanning catalog of constantly evolving appliances.
Critical product data like repair manuals and warranty details was scattered across physical PDFs, websites, and internal files. This fragmentation...
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.”
Household appliance and smart home technology manufacturer for consumers.
Helped GE Appliances implement its autonomous service agent in seven weeks.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
GE Appliances's Customer and field service is part of this use case:
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A subsidiary of Haier found in millions of homes, managing millions of annual consumer inquiries for a century-spanning catalog of constantly evolving appliances.
Critical product data like repair manuals and warranty details was scattered across physical PDFs, websites, and internal files. This fragmentation...
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.”
Household appliance and smart home technology manufacturer for consumers.
Helped GE Appliances implement its autonomous service agent in seven weeks.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
GE Appliances's Customer and field service is part of this use case:
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Testing physical prototypes delayed evaluations by weeks. Now, researchers use AI consumer personas to simulate product trials in hours.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.