Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
A global food and beverage leader generating nearly $92 billion in revenue, with a complex supply chain serving over 200 countries and territories.
While major accounts receive regular in-person visits, millions of smaller shops and bodegas faced service gaps that risked significant revenue loss...
“There are a lot of financial pressures on our consumers. The more efficient we can be with our operations, the better.”
Global food and beverage corporation specializing in snacks and soft drinks.
Designed a five-year roadmap with PepsiCo for Salesforce implementation and AI-driven service.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.