Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Canada's largest communications company serves 22 million customers and manages a team of 12,000 technicians executing over 10,000 daily field tasks.
Operations were fragmented across 26 distinct applications and 8,800 data silos, creating significant complexity for agents and customers. This...
“I wake up each day thinking, ‘How can we make it easier for our customers to do business with Bell?’ We believe AI can be a game-changer when it comes to the customer experience.”
Wireless, internet, TV, and business telecommunications services in Canada.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Managed Bell's ServiceNow implementation, adopting automation and AI-driven insights.
Related implementations across industries and use cases
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.
Canada's largest communications company serves 22 million customers and manages a team of 12,000 technicians executing over 10,000 daily field tasks.
Operations were fragmented across 26 distinct applications and 8,800 data silos, creating significant complexity for agents and customers. This...
“I wake up each day thinking, ‘How can we make it easier for our customers to do business with Bell?’ We believe AI can be a game-changer when it comes to the customer experience.”
Wireless, internet, TV, and business telecommunications services in Canada.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Managed Bell's ServiceNow implementation, adopting automation and AI-driven insights.
Related implementations across industries and use cases
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Reps manually calculated variances across three systems. AI now compares statements in seconds, spotting fee changes instantly.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.