Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
An entertainment and hospitality organization operating a major amusement park, resorts, and a professional hockey team that welcomes millions of diverse guests annually.
Manual data sampling left millions of guest interactions unanalyzed, making it impossible to personalize experiences for visitors ranging from...
“A family of four on vacation has very different needs than a VP looking to book an event. We want to do more than offer a one-size-fits-all approach to supporting our guests.”
Entertainment and hospitality company managing theme parks, resorts, and stadiums.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hershey Entertainment & Resorts's Guest and employee support is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
An entertainment and hospitality organization operating a major amusement park, resorts, and a professional hockey team that welcomes millions of diverse guests annually.
Manual data sampling left millions of guest interactions unanalyzed, making it impossible to personalize experiences for visitors ranging from...
“A family of four on vacation has very different needs than a VP looking to book an event. We want to do more than offer a one-size-fits-all approach to supporting our guests.”
Entertainment and hospitality company managing theme parks, resorts, and stadiums.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hershey Entertainment & Resorts's Guest and employee support is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.