Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
A leading online ticket marketplace connects millions of fans with live events, managing transactions across hundreds of ticket sources and constantly shifting inventory.
Fans purchasing high-stakes tickets for major events faced anxiety when tracking deliveries or troubleshooting across multiple systems. The volatile...
“A lot of times, the first time customers are using our platform is for something huge — like Harry Styles, BTS, or a playoff football game. It's a big emotional decision that fans are trusting us with.”
Secondary ticket marketplace for sports, concerts, and live entertainment events.
AI agent platform for autonomous enterprise customer service.
Vivid Seats's Customer support is part of this use case:
Related implementations across industries and use cases
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Tracking tickets took 20 minutes and multiple calls. Claude now resolves inquiries in seconds using real-time customer data.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Tracking tickets took 20 minutes and multiple calls. Claude now resolves inquiries in seconds using real-time customer data.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
A leading online ticket marketplace connects millions of fans with live events, managing transactions across hundreds of ticket sources and constantly shifting inventory.
Fans purchasing high-stakes tickets for major events faced anxiety when tracking deliveries or troubleshooting across multiple systems. The volatile...
“A lot of times, the first time customers are using our platform is for something huge — like Harry Styles, BTS, or a playoff football game. It's a big emotional decision that fans are trusting us with.”
Secondary ticket marketplace for sports, concerts, and live entertainment events.
AI agent platform for autonomous enterprise customer service.
Vivid Seats's Customer support is part of this use case:
Related implementations across industries and use cases
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Tracking tickets took 20 minutes and multiple calls. Claude now resolves inquiries in seconds using real-time customer data.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Tracking tickets took 20 minutes and multiple calls. Claude now resolves inquiries in seconds using real-time customer data.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Event surges flooded agents with the same ticket questions. Now, AI instantly resolves common queries, freeing the team for complex issues.
Manual prospect sourcing took 2 months. Now, AI enriches 8M records and routes scored sponsorship leads to 150 reps in 24 hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.