See how 63 companies
use AI for conversational commerce

Context Windows brings together credible AI case studies from the open web, so you can pick and prioritise the use cases that are already working.

Real-world implementations from

L'Oréal logoL
L'OréalOrder status support
SharkNinja logoS
SharkNinjaGuided shopping
MillerKnoll logoM
MillerKnollUnified retail commerce
Euronics Italia logoE
Euronics ItaliaVirtual shopping assistant
Klarna logoK
KlarnaMulti-agent customer support
L'Oréal logoL
L'OréalOrder status support
SharkNinja logoS
SharkNinjaGuided shopping
MillerKnoll logoM
MillerKnollUnified retail commerce
Euronics Italia logoE
Euronics ItaliaVirtual shopping assistant
Klarna logoK
KlarnaMulti-agent customer support
Try:,,
Showing 9 of 63 case studies
Trademark Global logoT

Trademark Global

Consumer Products|SMB

Customer self-service

AgenticL4

Strict SLAs, 8,000 products, fragmented channels — headcount couldn't keep up. CX built an AI agent; it now handles 42% of interactions.

42%Interaction Containment
via genesys.com
Published yesterday
L'Oréal logoL

L'Oréal

Consumer Products|Enterprise

Order status support

AgenticL3

Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.

24/7Order Status Support
via salesforce.com
Published 2 days ago
Specs Inc. logoS

Specs Inc.

SMB

Customer concierge

AgenticL3

At $2,195 with no B2C service team, SPECS deployed an AI concierge to answer product questions, resolve issues, and rescue returns.

via salesforce.com
Published 2 days ago
Magalu logoM

Magalu

Retail|Enterprise

Shopping assistant

AgenticL4

37M product listings, and shoppers navigated alone. Now Lu guides the whole journey—search to checkout—inside WhatsApp.

3xConversion Rate Increase
via bain.com
Published Jul 8, 2026
SharkNinja logoS

SharkNinja

Consumer Products|Mid-size

Guided shopping

AgenticL4

39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.

280kChats Handled
via salesforce.com
Published Jun 16, 2026
PınarOnline logoP

PınarOnline

Retail|SMB

Customer support

AgenticL2

Bulk orders slipped away after hours across three siloed channels. PoBo handles queries 24/7 and routes high-value leads directly to sales.

50–60%Call Volume Reduction
via aws.amazon.com
Published Jun 13, 2026