Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
A hospitality management company operates a collection of independent hotels, restaurants, and spas across Northern California.
Front desk staff juggled check-ins while repeatedly answering routine questions about pool hours and dining availability. This volume of repetitive...
“We wanted to offer a consistent, 24-hour way for our guests to connect with us—to get what they need, when they need it.”
Operator of independent luxury hotels, restaurants, and spas in Northern California.
AI agent platform for autonomous enterprise customer service.
Woodside Collection's Customer support is part of this use case:
Related implementations across industries and use cases
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
A hospitality management company operates a collection of independent hotels, restaurants, and spas across Northern California.
Front desk staff juggled check-ins while repeatedly answering routine questions about pool hours and dining availability. This volume of repetitive...
“We wanted to offer a consistent, 24-hour way for our guests to connect with us—to get what they need, when they need it.”
Operator of independent luxury hotels, restaurants, and spas in Northern California.
AI agent platform for autonomous enterprise customer service.
Woodside Collection's Customer support is part of this use case:
Related implementations across industries and use cases
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.