Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A travel platform handling more than 500,000 annual traveler requests while scaling its sales team from 50 to 250 employees in a single year.
Client services staff spent excessive time on routine reservation changes, leaving insufficient capacity for complex issues. Simultaneously, rapid...
“Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.”
Business travel management platform for hotel bookings and corporate lodging.
Assisted Engine in the deployment and testing of Agentforce AI agents Eva, Mae, and Cloe.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A travel platform handling more than 500,000 annual traveler requests while scaling its sales team from 50 to 250 employees in a single year.
Client services staff spent excessive time on routine reservation changes, leaving insufficient capacity for complex issues. Simultaneously, rapid...
“Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.”
Business travel management platform for hotel bookings and corporate lodging.
Assisted Engine in the deployment and testing of Agentforce AI agents Eva, Mae, and Cloe.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.