Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A travel platform handling more than 500,000 annual traveler requests while scaling its sales team from 50 to 250 employees in a single year.
Client services staff spent excessive time on routine reservation changes, leaving insufficient capacity for complex issues. Simultaneously, rapid...
“Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.”
Business travel management platform for hotel bookings and corporate lodging.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Assisted Engine in the deployment and testing of Agentforce AI agents Eva, Mae, and Cloe.
Related implementations across industries and use cases
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A travel platform handling more than 500,000 annual traveler requests while scaling its sales team from 50 to 250 employees in a single year.
Client services staff spent excessive time on routine reservation changes, leaving insufficient capacity for complex issues. Simultaneously, rapid...
“Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.”
Business travel management platform for hotel bookings and corporate lodging.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Assisted Engine in the deployment and testing of Agentforce AI agents Eva, Mae, and Cloe.
Related implementations across industries and use cases
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.