Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
A travel platform serving over 1 million travelers faced the operational strain of 70% targeted year-over-year growth while managing more than 530,000 annual service requests.
A legacy chatbot could only identify intent, forcing agents to manually process simple cancellations by calling hotels and airlines. This repetitive...
“Agentforce enables our people to work more effectively. It’s not a replacement for them. It’s a way to make the most of their talents so that they’re not stuck doing repetitive tasks. Our reps have time back in their day to focus on serving the customer.”
Business travel management platform for hotel bookings and corporate lodging.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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