Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
A travel platform serving over 1 million travelers faced the operational strain of 70% targeted year-over-year growth while managing more than 530,000 annual service requests.
A legacy chatbot could only identify intent, forcing agents to manually process simple cancellations by calling hotels and airlines. This repetitive...
“Agentforce enables our people to work more effectively. It’s not a replacement for them. It’s a way to make the most of their talents so that they’re not stuck doing repetitive tasks. Our reps have time back in their day to focus on serving the customer.”
Business travel management platform for hotel bookings and corporate lodging.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
A travel platform serving over 1 million travelers faced the operational strain of 70% targeted year-over-year growth while managing more than 530,000 annual service requests.
A legacy chatbot could only identify intent, forcing agents to manually process simple cancellations by calling hotels and airlines. This repetitive...
“Agentforce enables our people to work more effectively. It’s not a replacement for them. It’s a way to make the most of their talents so that they’re not stuck doing repetitive tasks. Our reps have time back in their day to focus on serving the customer.”
Business travel management platform for hotel bookings and corporate lodging.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.