Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
One of the largest multiservice telecommunications operators in Brazil, operating in over 2,000 cities and providing services to more than 96 percent of the population.
The organization needed to balance improving sales conversions with maintaining high-quality customer service. Evaluating high volumes of sales calls...
“With the Verint Da Vinci AI-powered business analytics solution, Claro can amplify the voice of the customer and has transformed how it does business.”
Telecommunications provider offering mobile, broadband, and cable TV services.
AI-powered customer engagement and workforce optimization platform.
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