Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
A global airline processing millions of customer inquiries across more than 1,300 distinct topic areas, from routine booking changes to specific pet travel policies.
An overwhelming volume of customer queries strained existing support channels, resulting in rising costs, slower response times, and widespread...
“Employees are doing things that are more value-added. I think it helps with morale…because now they get to contribute at a higher level.”
Full-service airline for domestic and international passenger and cargo transport.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Air India's Virtual customer support agent is part of this use case:
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Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
A global airline processing millions of customer inquiries across more than 1,300 distinct topic areas, from routine booking changes to specific pet travel policies.
An overwhelming volume of customer queries strained existing support channels, resulting in rising costs, slower response times, and widespread...
“Employees are doing things that are more value-added. I think it helps with morale…because now they get to contribute at a higher level.”
Full-service airline for domestic and international passenger and cargo transport.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Air India's Virtual customer support agent is part of this use case:
Related implementations across industries and use cases
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.