Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
A global airline processing millions of customer inquiries across more than 1,300 distinct topic areas, from routine booking changes to specific pet travel policies.
An overwhelming volume of customer queries strained existing support channels, resulting in rising costs, slower response times, and widespread...
“Employees are doing things that are more value-added. I think it helps with morale…because now they get to contribute at a higher level.”
Full-service airline for domestic and international passenger and cargo transport.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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