Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
The Philippines’ largest airline flies to over 60 destinations across Asia-Pacific and the Middle East, managing high inquiry volumes primarily through digital channels.
A legacy rule-based chatbot required heavy manual maintenance, forcing teams to code individual flows and perform line-by-line data reviews. The...
“With the move to Ada, we had already seen improvements in the way we serve our customers. When generative AI was introduced, it was an opportunity to leverage our knowledge base to access all of the information Charlie needs.”
Low-cost airline for domestic and international passenger air travel.
Teams couldn't manually balance 50,000 daily price points. AI now automates rates in real-time, optimizing yield and occupancy.
Search relied on five rigid boxes for 30 years. Semantic AI now interprets natural language, boosting upgrade revenue up to 20%.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.