Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
The largest operator of lodges and concessions in U.S. national parks manages four contact centers serving diverse brands, from luxury cruises to adventure tours.
The reservations team struggled to handle extreme inquiry volumes ranging from luxury cruise bookings to simple camping questions. Entirely manual...
“Our Central Reservations team handles a diverse range of guests at large volumes every day, and we recognized the need for a smarter, scalable solution to maintain fast, consistent, and personal service—without overwhelming our agents or compromising quality.”
Operator of national park lodges, boutique cruises, and luxury travel experiences.
Generative AI platform for contact center automation and agent productivity.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
The largest operator of lodges and concessions in U.S. national parks manages four contact centers serving diverse brands, from luxury cruises to adventure tours.
The reservations team struggled to handle extreme inquiry volumes ranging from luxury cruise bookings to simple camping questions. Entirely manual...
“Our Central Reservations team handles a diverse range of guests at large volumes every day, and we recognized the need for a smarter, scalable solution to maintain fast, consistent, and personal service—without overwhelming our agents or compromising quality.”
Operator of national park lodges, boutique cruises, and luxury travel experiences.
Generative AI platform for contact center automation and agent productivity.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.