Key results
Revenue Increase
$3.3M
Chat Containment Rate
84%
Chat Containment Rate
76%
Result highlights
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The story
The largest operator of lodges and concessions in U.S. national parks manages four contact centers serving diverse brands, from luxury cruises to adventure tours.
The reservations team struggled to handle extreme inquiry volumes ranging from luxury cruise bookings to simple camping questions. Entirely manual...
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Quotes
“Our Central Reservations team handles a diverse range of guests at large volumes every day, and we recognized the need for a smarter, scalable solution to maintain fast, consistent, and personal service—without overwhelming our agents or compromising quality.”
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The company
Xanterra Travel Collection
xanterra.comOperator of national park lodges, boutique cruises, and luxury travel experiences.
IndustryTravel & Tourism
LocationGreenwood Village, CO, USA
Employees5K-10K
Founded1876