Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
The largest operator of lodges and concessions in U.S. national parks manages four contact centers serving diverse brands, from luxury cruises to adventure tours.
The reservations team struggled to handle extreme inquiry volumes ranging from luxury cruise bookings to simple camping questions. Entirely manual...
“Our Central Reservations team handles a diverse range of guests at large volumes every day, and we recognized the need for a smarter, scalable solution to maintain fast, consistent, and personal service—without overwhelming our agents or compromising quality.”
Operator of national park lodges, boutique cruises, and luxury travel experiences.
Generative AI platform for contact center automation and agent productivity.
Xanterra Travel Collection's Customer service automation is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
Property teams across 24,000 units juggled paperwork with resident care. Now, AI handles routine questions to free staff for residents.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
The largest operator of lodges and concessions in U.S. national parks manages four contact centers serving diverse brands, from luxury cruises to adventure tours.
The reservations team struggled to handle extreme inquiry volumes ranging from luxury cruise bookings to simple camping questions. Entirely manual...
“Our Central Reservations team handles a diverse range of guests at large volumes every day, and we recognized the need for a smarter, scalable solution to maintain fast, consistent, and personal service—without overwhelming our agents or compromising quality.”
Operator of national park lodges, boutique cruises, and luxury travel experiences.
Generative AI platform for contact center automation and agent productivity.
Xanterra Travel Collection's Customer service automation is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
Property teams across 24,000 units juggled paperwork with resident care. Now, AI handles routine questions to free staff for residents.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.