A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
A global restaurant reservation platform connects 60,000 restaurants with diners to fill 1.9 billion seats annually.
A rigid, scripted chatbot failed to answer nuanced questions about points or reservations, driving customers to call support for routine issues. This...
“Agentforce handles simple inquiries automatically, so our people can focus on delivering superior service.”
Online restaurant reservation and management platform for diners and restaurants.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Worked with OpenTable to build, test, and launch its diner-facing AI agent.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
A global restaurant reservation platform connects 60,000 restaurants with diners to fill 1.9 billion seats annually.
A rigid, scripted chatbot failed to answer nuanced questions about points or reservations, driving customers to call support for routine issues. This...
“Agentforce handles simple inquiries automatically, so our people can focus on delivering superior service.”
Online restaurant reservation and management platform for diners and restaurants.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Worked with OpenTable to build, test, and launch its diner-facing AI agent.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.