A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
A global restaurant reservation platform connects 60,000 restaurants with diners to fill 1.9 billion seats annually.
A rigid, scripted chatbot failed to answer nuanced questions about points or reservations, driving customers to call support for routine issues. This...
“Agentforce handles simple inquiries automatically, so our people can focus on delivering superior service.”
Online restaurant reservation and management platform for diners and restaurants.
Worked with OpenTable to build, test, and launch its diner-facing AI agent.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
OpenTable's Customer support is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
A rigid bot forced users to call support. Grounded on 1,500 articles, AI agents now resolve 11k weekly chats, freeing human staff.
A global restaurant reservation platform connects 60,000 restaurants with diners to fill 1.9 billion seats annually.
A rigid, scripted chatbot failed to answer nuanced questions about points or reservations, driving customers to call support for routine issues. This...
“Agentforce handles simple inquiries automatically, so our people can focus on delivering superior service.”
Online restaurant reservation and management platform for diners and restaurants.
Worked with OpenTable to build, test, and launch its diner-facing AI agent.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
OpenTable's Customer support is part of this use case:
Related implementations across industries and use cases
Repetitive calls distracted from check-ins. An AI agent now resolves routine queries and books dining, freeing staff for in-person guests.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.