AI case study

Trip.com GroupHotel search

Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.

Published|2 months ago

Key results

P99.9 Search Latency
<100ms

Result highlights

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The story

Context

One of the world’s largest online travel service providers offers access to over 1.2 million accommodation choices for travelers across more than 200 countries.

Challenge

Legacy keyword search failed to capture intent, meaning queries for "beautiful night view" missed relevant listings described as having a "scenic...

Solution
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The company

Trip.com Group logo

Trip.com Group

group.trip.com

Online travel service provider for lodging, transportation, and packaged tours.

IndustryTravel & Tourism
LocationShanghai, China
Employees10K-50K
Founded1999

The vendor

Vector database platform for building and scaling AI applications.

IndustrySoftware & Platforms
LocationRedwood City, CA, USA
Employees51-250
Founded2017

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