AI case study

Onward Digital LabProduct search and content

Keyword limits and manual workflows bottlenecked sales. Semantic search raised purchase amounts 14.2% and halved listing creation time.

Published|4 months ago

Key results

Purchase Value Per Search
14.2%
Annual Cost Savings
2M JPY
Writing Time Reduction
up to ~50%

Result highlights

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The story

Context

The digital strategy arm of a major Japanese apparel group operates an e-commerce platform handling over 100,000 monthly product searches.

Challenge

Conventional keyword-based search failed to handle spelling variations or understand user intent, preventing customers from finding relevant items....

Solution
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Quotes

Use case

Onward Digital Lab's Product search and content is part of this use case:

Specialized Search
42 case studies(+267% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
10.3Very strongwithin Technology
15.3Very strongwithin Marketing

The company

Onward Digital Lab logo

Onward Digital Lab

onward-digitallab.co.jp

Digital solutions and e-commerce for the fashion and apparel industry.

IndustryTechnology
LocationTokyo, Japan
Employees11-50
Founded2019

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

The implementation partner

System Support logo

System Support

sts-inc.co.jp
Role in this case study

Implemented Vertex AI Search for commerce, Gemini 2.5 Flash Image, and Veo for Onward.

IndustryTechnology
LocationKanazawa, Ishikawa, Japan
Employees1K-5K
Founded1980

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