Exact-match search missed synonyms. AI now maps intent—linking "cooling goods" to inventory—turning vague queries into sales.
A lifestyle and apparel retailer operating approximately 60 brands, offering a diverse catalog ranging from fashion items to general merchandise.
Legacy search tools relied on exact keyword matching, failing to retrieve products when customers used synonyms, spelling variations, or different...
“膨大な商品数と指標をすべて見続けることは困難ですが、AI が状況を言語化してくれることで、担当者は『そうなっているのか』とパッと理解でき、一旦の概況確認がスムーズに行えるようになりました。”
Retailer of apparel, accessories, and lifestyle products across specialty brands.
Implemented the Looker and Gemini integration and Vertex AI Search for commerce for Pal.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Account managers manually synthesized 50+ signals. An on-prem agent now analyzes the data to draft the pitch.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.