Pal Group
E-commerce search
Exact-match search missed synonyms. AI now maps intent—linking "cooling goods" to inventory—turning vague queries into sales.
- ~2x search conversion rate via AI
- 1.6x-1.7x per-user conversion rate
Keyword search missed nuance. AI now decodes intent—like "wet" meaning waterproof—to curate items like an in-store expert.
A major direct sales and ecommerce subsidiary of Thailand's Saha Group offering over 1,000 brands to digital shoppers.
Traditional keyword matching failed to capture user intent or vague descriptions, preventing the platform from mimicking the guidance of an expert...
“Working with Google Cloud helps us elevate the search experience at Shop Global beyond traditional keyword matching to a more intelligent and personalized interaction, similar to having a personal assistant guiding our customers.”
TV shopping and e-commerce platform for consumer goods in Thailand.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Implemented an AI-powered agentic and LLM search solution for Shop Global's ecommerce platform.
Related implementations across industries and use cases
Exact-match search missed synonyms. AI now maps intent—linking "cooling goods" to inventory—turning vague queries into sales.
Staged product photos confused algorithms. Now, AI verifies visual data instantly, replacing overnight updates with real-time results.
Complex queries forced human intervention, slowing sales. AI now resolves intricate questions autonomously to close the sale.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Manual ad production took months. Now, teams use AI to predict performance and generate creative in just 5 days.