Virgin Atlantic
Customer service and operations
Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
- Hundreds of internal custom GPTs developed
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Recent case studies from
Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
Slow manual screening lost top talent to faster rivals. Now, an AI voice assistant conducts first-round calls to evaluate role fit.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
AI agents dialing insurers still took days. A graph database now reuses past answers to verify benefits in seconds without a call.
Techs fielded 100 daily calls, limiting repair time. Voice AI now handles booking and troubleshooting, leaving staff to focus on repairs.
Clients were limited to 9-5 support. Now, natural AI agents handle full voice conversations 24/7, solving global availability.