Virgin Atlantic
Customer service and operations
Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
- Hundreds of internal custom GPTs developed
We monitor how businesses get results with AI,
so you don't have to guess what's worth implementing.
Real-world implementations from
Rigid phone trees bottlenecked support. Now, an AI agent resolves inquiries, sums balances across systems, and routes to human staff.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Rising call volume outpaced staff capacity, creating a cycle of catching up. An AI agent now handles 7k calls a month, booking directly to the EHR.
Callers instantly hang up on robotic voices. Emotive AI voices with regional accents now hold natural, real-time conversations.
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.
We monitor how businesses get results with AI,
so you don't have to guess what's worth implementing.
Real-world implementations from
Rigid phone trees bottlenecked support. Now, an AI agent resolves inquiries, sums balances across systems, and routes to human staff.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Rising call volume outpaced staff capacity, creating a cycle of catching up. An AI agent now handles 7k calls a month, booking directly to the EHR.
Callers instantly hang up on robotic voices. Emotive AI voices with regional accents now hold natural, real-time conversations.
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.