AI case study

BetterVoice loan assistant

Advisors were buried in rote qualification calls. An AI voice agent now handles eligibility, cutting origination costs by 41%.

Published|2 months ago

Key results

Cost Reduction
41%
Monthly Time Savings
1,666+ hours
Inquiry Automation
35.5%

Result highlights

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The story

Context

An AI-native mortgage lender that has funded over $110 billion in loan volume through its proprietary digital platform.

Challenge

Mortgage origination relies on state-licensed consultants whose scarce time is often consumed by repetitive qualification calls and outbound dialing....

Solution
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Quotes

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Use case

Better's Voice loan assistant is part of this use case:

Voice Agent
126 case studies(+182% YoY)
Proven impact?
4.0Moderate
LowModerateStrongVery Strong4.0
3.7Moderatewithin Financial Services
5.4Strongwithin Sales

The company

Digital mortgage lender and home ownership services platform.

IndustryFinancial Services
LocationNew York, NY, USA
Employees1K-5K
Founded2014

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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