Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
A national mortgage servicer processing over $110B in loans and operating a fully licensed platform for regulated financial services.
Mortgage servicing generates dramatic fluctuations in call volume, particularly at the start of each month and during new loan onboarding. Staffing...
“Decagon showed us that speed and compliance don’t have to be at odds. They navigated the regulatory challenges of mortgage servicing while keeping up with Valon’s pace of innovation, driving higher deflection and sustaining a great customer experience.”
Mortgage servicing and lending platform for residential homeownership.
Generative AI platform for automated enterprise customer support and workflows.
Valon's Voice customer support is part of this use case:
Related implementations across industries and use cases
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Language barriers and manual wrap work bottlenecked a $7B loan servicer. Now, AI live-translates calls and auto-summarizes for agents.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Weeks-long approvals for new help articles delayed support. Now, AI agents instantly answer urgent questions using pre-approved content.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Most AI tools addressed one step—code review or a single feature—and couldn't run in-house. Factory covers the full SDLC, on-premise.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
A national mortgage servicer processing over $110B in loans and operating a fully licensed platform for regulated financial services.
Mortgage servicing generates dramatic fluctuations in call volume, particularly at the start of each month and during new loan onboarding. Staffing...
“Decagon showed us that speed and compliance don’t have to be at odds. They navigated the regulatory challenges of mortgage servicing while keeping up with Valon’s pace of innovation, driving higher deflection and sustaining a great customer experience.”
Mortgage servicing and lending platform for residential homeownership.
Generative AI platform for automated enterprise customer support and workflows.
Valon's Voice customer support is part of this use case:
Related implementations across industries and use cases
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Language barriers and manual wrap work bottlenecked a $7B loan servicer. Now, AI live-translates calls and auto-summarizes for agents.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Weeks-long approvals for new help articles delayed support. Now, AI agents instantly answer urgent questions using pre-approved content.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Most AI tools addressed one step—code review or a single feature—and couldn't run in-house. Factory covers the full SDLC, on-premise.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.