Seniors hung up on robotic voices. Now, natural-sounding agents resolve 90% of inquiries about home care schedules.
A healthcare technology provider builds digital infrastructure for elderly home care, facing a rapidly growing senior population and industry-wide staffing shortages.
Seniors frequently call to ask about visit schedules, but high call volumes overwhelmed care teams. Automated alternatives were ineffective because...
“Across the western world, the 80+ population is set to grow rapidly over the next decade, while staffing levels and funding are already under pressure. Technology plays a central role in helping care providers stay efficient while giving elderly individuals the support they need.”
AI voice assistant for elderly care administration and patient communication.
Manual segmentation took 20 minutes, delaying care. AI now analyzes hemorrhages in seconds, aiding decisions across 23 regional sites.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.