Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
A social services platform serving frontline teams across five countries, supporting more than 130,000 meetings a week across UK Local Government alone.
Overwhelmed social services teams could only offer support during business hours, leaving people in crisis waiting hours or days for help. Meanwhile,...
“Now we're able to provide a voice agent for people who need support 24/7, transforming access to services. The AI can understand the risk of those conversations, label it, and make sure that if it's a high-risk situation, a human being can pick it up first thing in the morning.”
Social enterprise using AI to support people into housing and employment.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Beam's Social services support is part of this use case:
Related implementations across industries and use cases
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Agents pieced together borrower info from scattered systems, delaying help for days. Now, an AI copilot helps them resolve cases 56% faster.
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Each funding partner took 12 hours to vet. A Copilot agent now scans their news and websites, handing fundraisers a risk summary to review.
Scared patients chased cures through forums no one had vetted. Sage answers only from the Foundation's reviewed library — or declines.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
A social services platform serving frontline teams across five countries, supporting more than 130,000 meetings a week across UK Local Government alone.
Overwhelmed social services teams could only offer support during business hours, leaving people in crisis waiting hours or days for help. Meanwhile,...
“Now we're able to provide a voice agent for people who need support 24/7, transforming access to services. The AI can understand the risk of those conversations, label it, and make sure that if it's a high-risk situation, a human being can pick it up first thing in the morning.”
Social enterprise using AI to support people into housing and employment.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Beam's Social services support is part of this use case:
Related implementations across industries and use cases
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Agents pieced together borrower info from scattered systems, delaying help for days. Now, an AI copilot helps them resolve cases 56% faster.
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Each funding partner took 12 hours to vet. A Copilot agent now scans their news and websites, handing fundraisers a risk summary to review.
Scared patients chased cures through forums no one had vetted. Sage answers only from the Foundation's reviewed library — or declines.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.