Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Ukraine's national employment contact center, scaling toward 80,000 monthly calls while operating in an active war zone where air raid alerts regularly force human operators to evacuate.
Citizens faced long waits, unanswered calls after working hours, and complete service blackouts whenever air raid alerts sent operators to shelters....
“Our goal is to build public services that can scale alongside people's needs, with AI helping us deliver faster, more accessible, and more efficient services. The pilot with ElevenLabs on the State Employment Service's contact center has already shown that this approach works, and we see strong potential to expand it across other government services.”
Government ministry overseeing Ukraine's economic, environmental, and agricultural policy.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Ministry of Economy of Ukraine's Employment helpline is part of this use case:
Related implementations across industries and use cases
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Air raids sent operators to shelters; calls went unanswered. Now an AI agent keeps the line open—through alerts, after hours, at any scale.
Ukraine's national employment contact center, scaling toward 80,000 monthly calls while operating in an active war zone where air raid alerts regularly force human operators to evacuate.
Citizens faced long waits, unanswered calls after working hours, and complete service blackouts whenever air raid alerts sent operators to shelters....
“Our goal is to build public services that can scale alongside people's needs, with AI helping us deliver faster, more accessible, and more efficient services. The pilot with ElevenLabs on the State Employment Service's contact center has already shown that this approach works, and we see strong potential to expand it across other government services.”
Government ministry overseeing Ukraine's economic, environmental, and agricultural policy.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Ministry of Economy of Ukraine's Employment helpline is part of this use case:
Related implementations across industries and use cases
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.