AI case study

Military Institute of Taras Shevchenko National University of Kyiv (VIKNU)Admissions support

After-hours applicant questions overloaded staff. A 24/7 Ukrainian voice AI now answers standard queries, freeing humans for complex cases.

Published|yesterday

Key results

Routine Inquiries Handled
~80%
Average Resolution Time
2 mins

Result highlights

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The story

Context

A Ukrainian military educational institute training future officers across diverse disciplines like international relations and information technology, with a growing cadet population that is 45 percent female.

Challenge

Admissions staff managed a constant flow of questions from high school graduates and parents regarding physical standards, degree programs, and cadet...

Solution
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Scope & timeline

  • 2-day setup and deployment time

Quotes

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The company

Military Institute of Taras Shevchenko National University of Kyiv (VIKNU) logo

Military Institute of Taras Shevchenko National University of Kyiv (VIKNU)

viknu.mil.gov.ua

Military educational institution training officers for the Armed Forces of Ukraine.

IndustryEducation & Training
LocationKyiv, Ukraine
Employees251-1K
Founded1933

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Military Institute of Taras Shevchenko National University of Kyiv (VIKNU)'s Admissions support is part of this use case:

Voice Agent
74 case studies(+152% YoY)
Proven impact?
LowModerateVery Strong
4.4Moderate
4.0Moderatewithin Education & Training
5.4Strongwithin Customer Service

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