AI case study

Pair TeamPatient care coordination

Manual coordination slowed care. Voice agents now manage intake and housing aid via phone, scaling safely after 3,000+ safety simulations.

Published|3 months ago

Key results

Critical Success Rate
100%
Safety Success Rate
99.9%

Result highlights

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The story

Context

A vertically integrated medical group provides holistic care and social support to high-needs Medicaid and Medicare beneficiaries across the United States.

Challenge

Coordinating social services like housing and food is manual and costly to scale, while many patients lack the smartphones or internet access...

Solution
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Scope & timeline

  • Testing scaled to thousands of calls in days
  • 9+ min avg conversation duration

Quotes

The company

Pair Team logo

Pair Team

pairteam.com

Care delivery platform integrating medical, mental health, and social services.

IndustryHealthcare Providers
LocationSan Francisco, CA, USA
Employees51-250
Founded2019

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Pair Team's Patient care coordination is part of this use case:

Voice Agent
79 case studies(+129% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
1.6Lowwithin Product Engineering

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