Key results
The company
Pair Team
pairteam.comCare delivery platform integrating medical, mental health, and social services.
Result highlights
- 100% success in suicide and medical advice scenarios
- 99.9% success rate in safety simulations
The story
A vertically integrated medical group provides holistic care and social support to high-needs Medicaid and Medicare beneficiaries across the United States.
Coordinating social services like housing and food is manual and costly to scale, while many patients lack the smartphones or internet access required for traditional digital health apps. This digital divide necessitated a voice-first interface that could operate over standard phone lines.
The organization built a system of autonomous voice agents using the ElevenLabs Agents Platform to conduct intake, coordinate assistance, and check on medication adherence. To ensure safety in high-risk scenarios, the team utilized a simulation framework to rigorously test over 3,000 interactions involving mental health crises and domestic violence. Clinical staff manually validated these results before a phased rollout with continued human oversight.
Scope & timeline
- Testing scaled to thousands of calls in days
- 9+ min avg conversation duration
Quotes
“Safety has to come first when deploying AI in healthcare. ElevenLabs enabled us to quickly scale evaluations of our agents across high-risk scenarios like suicidal ideation and domestic violence, and to verify that clinical questions were appropriately escalated to clinicians. Within days of building the agent, we were able to run thousands of simulated interactions, giving us real confidence that the agents would do the right thing when engaging with the patients we serve.”