Key results
Result highlights
The story
A vertically integrated medical group provides holistic care and social support to high-needs Medicaid and Medicare beneficiaries across the United States.
Coordinating social services like housing and food is manual and costly to scale, while many patients lack the smartphones or internet access...
Quotes
“Safety has to come first when deploying AI in healthcare. ElevenLabs enabled us to quickly scale evaluations of our agents across high-risk scenarios like suicidal ideation and domestic violence, and to verify that clinical questions were appropriately escalated to clinicians. Within days of building the agent, we were able to run thousands of simulated interactions, giving us real confidence that the agents would do the right thing when engaging with the patients we serve.”
The company
Pair Team
pairteam.comCare delivery platform integrating medical, mental health, and social services.
Scope & timeline
- Testing scaled to thousands of calls in days
- 9+ min avg conversation duration