AI case study

InfinitusInsurance verification

AI agents dialing insurers still took days. A graph database now reuses past answers to verify benefits in seconds without a call.

Published|2 months ago

Key results

Instant Verification Vol
10%+

Result highlights

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The story

Context

A healthcare AI platform supporting 44% of the Fortune 50 that has automated over 100 million minutes of insurance verification calls.

Challenge

The team aimed to move from automating calls to avoiding them entirely by reusing data, but their PostgreSQL database choked on complex, nested...

Solution
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Quotes

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Use case

Infinitus's Insurance verification is part of this use case:

Voice Agent
118 case studies(+207% YoY)
Proven impact?
LowModerateVery Strong
4.0Moderate
3.6Moderatewithin Healthcare Providers
3.3Moderatewithin Product Engineering

The company

Infinitus logo

Infinitus

infinitus.ai

Voice AI platform for automating clinical and administrative healthcare calls.

IndustryHealthcare Providers
LocationSan Francisco, CA, USA
Employees51-250
Founded2019

The vendor

Graph database and analytics platform for enterprise data relationships.

IndustrySoftware & Platforms
LocationSan Mateo, CA, USA
Employees251-1K
Founded2007

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