AI case study

Prosper AICall transcription

Latency drift sent payer calls back to humans. Deepgram Nova-3 keeps voice agents on the line—claim numbers and policy codes captured clean.

Published

Key results

Transcription Accuracy
99%+
Identity Verification Rate
98.5%
First-Attempt Success Rate
90%

Result highlights

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The story

Context

An AI platform handling the entire patient journey for healthcare operations, with voice agents managing both sides of phone calls across benefits verification, billing, and collections for more than 60 outpatient groups and platforms.

Challenge

Payer calls require capturing names and alphanumeric identifiers like claim numbers, policy codes, and numerical amounts with perfect accuracy, as a...

Solution
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Quotes

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The company

Prosper AI logo

Prosper AI

getprosper.ai

AI-powered voice agent platform for healthcare patient and payor calls.

IndustryHealthcare Providers
LocationSan Francisco, CA, USA
Employees1-10
Founded2023

The vendor

Deepgram logo

Deepgram

deepgram.com

Voice AI platform for speech-to-text, text-to-speech, and conversational agents.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2015

Use case

Prosper AI's Call transcription is part of this use case:

Audio Transcription & Summarization
25 case studies(+27% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
4.2Moderatewithin Product Engineering

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