AI case study

MercyNursing documentation

Charting ate into patient time and kept nurses late. Ambient listening now captures notes in real time as they move room to room.

Published

Key results

Overtime Reduction
29–56%
Documentation Time Reduction
22%
Documentation Latency Reduction
11.7%

Result highlights

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The story

Context

One of the largest healthcare systems in the United States, operating more than 50 hospitals and nearly 1,000 care sites across five states, with approximately 15,000 nurses providing direct patient care.

Challenge

Growing electronic medical record requirements pushed nurses to spend significant portions of their shifts on charting, often working overtime to...

Solution
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Quotes

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The company

Multi-state health system operating hospitals and specialty clinics.

IndustryHealthcare Providers
LocationChesterfield, MO, USA
Employees10K-50K
Founded1827

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Mercy's Nursing documentation is part of this use case:

Clinical Documentation
91 case studies(+68% YoY)
Proven impact?
LowModerateVery Strong
5.5Strong
5.6Strongwithin Healthcare Providers
5.5Strongwithin Operations

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