AI case study

Brown University HealthClinical documentation

Burnout above 40% as documentation forced a choice: patient or chart. Dragon Copilot drafts notes in 20 seconds; clinicians stay present.

Published

Key results

Policy Dev Time
4 months
AI Agents Deployed
24+

Result highlights

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The story

Context

Rhode Island's largest health system, serving about 1 million people, that has been rapidly expanding through hospital acquisitions and physician practice mergers since 2024.

Challenge

Clinician burnout had become a defining operational crisis, with rates exceeding 40% in some specialties, driven largely by documentation demands...

Solution
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Scope & timeline

  • 400+ clinicians actively using Dragon Copilot

Quotes

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The company

Brown University Health logo

Brown University Health

brownhealth.org

Academic health system and medical provider network in Rhode Island.

IndustryHealthcare Providers
LocationProvidence, RI, USA
Employees10K-50K
Founded1994

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Brown University Health's Clinical documentation is part of this use case:

Clinical Documentation
96 case studies(+40% YoY)
Proven impact?
LowModerateVery Strong
5.4Strong
5.5Strongwithin Healthcare Providers
5.4Strongwithin Operations

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