AI case study

Intermountain HealthClinical documentation

Clinicians lost hours typing patient charts. Now, an AI assistant listens to visits and auto-drafts clinical notes in the EHR.

Published

Key results

Note Time Reduction
27%

Result highlights

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The story

Context

The largest nonprofit health system in the Intermountain West, operating 34 hospitals, over 400 clinics, and employing 68,000 caregivers with nearly a million emergency visits annually.

Challenge

Clinicians relied on a patchwork of speech tools, dictation, and EHR templates that fell short of addressing the core problem: documentation...

Solution
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Scope & timeline

  • Over 2,500 active Dragon Copilot clinician users

Quotes

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The company

Intermountain Health logo

Intermountain Health

intermountainhealthcare.org

Nonprofit health system providing medical services and hospital care in the Western US.

IndustryHealthcare Providers
LocationSalt Lake City, UT, USA
Employees10K-50K
Founded1975

The implementation partner

Accenture logo

Accenture

accenture.com
Role in this case study

Designed and executed Dragon Copilot adoption strategy and training for Intermountain

IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Intermountain Health's Clinical documentation is part of this use case:

Clinical Documentation
96 case studies(+40% YoY)
Proven impact?
LowModerateVery Strong
5.4Strong
5.5Strongwithin Healthcare Providers
5.4Strongwithin Operations

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