AI case study

Intermountain HealthClinical documentation

Clinicians lost hours typing patient charts. Now, an AI assistant listens to visits and auto-drafts clinical notes in the EHR.

Published|1 month ago

Key results

Note Time Reduction
27%

Result highlights

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The story

Context

The largest nonprofit health system in the Intermountain West operates 34 hospitals and over 400 clinics, employing more than 68,000 caregivers who handle nearly a million emergency visits annually.

Challenge

Clinicians relied on a mix of legacy speech tools, dictation, and templates that failed to reduce the administrative burden of complex documentation...

Solution
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Scope & timeline

  • 2,500+ active clinician users using the AI assistant
  • 13-week deployment timeline

Quotes

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The company

Intermountain Health logo

Intermountain Health

intermountainhealthcare.org

Nonprofit health system providing medical services and hospital care in the Western US.

IndustryHealthcare Providers
LocationSalt Lake City, UT, USA
Employees10K-50K
Founded1975

The implementation partner

Accenture logo

Accenture

accenture.com
Role in this case study

Designed and executed a comprehensive adoption strategy and provided training for Intermountain.

IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Intermountain Health's Clinical documentation is part of this use case:

Clinical Documentation
92 case studies(+141% YoY)
Proven impact?
LowModerateVery Strong
4.7Moderate
4.7Moderatewithin Healthcare Providers
5.1Strongwithin Operations

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