AI case study

Beth Israel Lahey HealthClinical documentation

Heavy documentation drove severe burnout. Ambient AI scribes automate 18,000 weekly notes, cutting after-hours work for 74% of providers.

Published|3 weeks ago

Key results

Weekly Documents Generated
18k+
Improved Patient Presence
90%
Provider Satisfaction
89%

Result highlights

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The story

Context

One of New England's largest health systems operates 155 facilities, including 11 hospitals and nearly 120 practices, supported by a workforce of over 6,000 providers.

Challenge

Physicians were drowning in documentation and administrative tasks like referral letters, contributing to severe burnout and degrading the overall...

Solution
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Scope & timeline

  • 760 clinician sign-ups for AI scribe tool

The company

Beth Israel Lahey Health logo

Beth Israel Lahey Health

bilh.org

Integrated health system providing clinical care, research, and medical education.

IndustryHealthcare Providers
LocationCambridge, MA, USA
Employees10K-50K
Founded2019

The vendor

AI-powered virtual care platform for healthcare providers and patients.

IndustrySoftware & Platforms
LocationSydney, NSW, Australia
Employees51-250
Founded2021

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