AI case study

Decagonreal-time voice support

Users hung up on lagging voice agents. Speculative decoding on NVIDIA B200s cut latency from seconds to <400ms.

Published|1 week ago

Key results

Response Latency
<400ms
vs seconds

Result highlights

Unlock 1 result highlight

The story

Context

A conversational AI platform processes tens of millions of interactions annually for enterprises like Avis and Chime, achieving deflection rates over 80%.

Challenge

Voice interfaces are unforgiving, where latency measured in seconds causes users to talk over the agent or hang up. Orchestrating a complex stack of...

Solution
Unlock full story

The company

Decagon logo

Decagon

decagon.ai

Generative AI platform for automated enterprise customer support and workflows.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

The AI provider

Together AI logo

Together AI

www.together.ai

AI-native cloud platform for training, fine-tuning, and deploying open-source models.

IndustryTechnology
LocationSan Francisco, CA, USA
Employees51-250
Founded2022

Similar Case Studies

Related implementations across industries and use cases

109 AI case studies in Voice Agent

604 AI case studies in Software & Platforms

1,358 AI case studies in Product Engineering