AI case study

FundedNextVoice customer support

Agents managed just 90 queries daily. Voice AI now handles 3,000 calls a day in 32 languages, freeing staff for complex account work.

Published|7 months ago

Key results

Avg Response Time
5 secs
vs 60 seconds
Avg Resolution Time
~2 mins
vs 40 minutes
Daily Queries Handled
3,000
vs 90 queries per human agent

Result highlights

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The story

Context

A global proprietary trading platform serves traders in over 170 countries, offering funded accounts up to $300,000 to users operating in fast-moving financial markets.

Challenge

Human agents managed only 90 queries daily, leading to average resolution times of 40 minutes for traders who required immediate answers. Providing...

Solution
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Scope & timeline

  • 36,000+ calls handled in first 12 days

Quotes

The company

FundedNext logo

FundedNext

fundednext.com

Proprietary trading platform providing capital for forex and futures traders.

IndustryFinancial Services
LocationAjman, UAE
Employees51-250
Founded2022

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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