A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
A leading AI research lab serves a diverse user base ranging from free consumers to complex enterprise API customers.
A single-person support team struggled to manage rapidly growing ticket volumes while balancing the needs of different user segments. They required a...
“We know that an AI-native strategy will always outperform an AI-added strategy. That’s why we’ve been so excited to build Fin into our workflows and prove it can make a big impact in support operations.”
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Intercom is a SaaS company that specializes in customer communication and engagement.
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