Complex refunds once required human review. Rigorous testing now lets AI resolve millions of multi-step queries monthly.
A customer service software platform enabling businesses to resolve millions of support queries monthly across chat, email, and voice channels.
Early generative models lacked the reliability required for direct customer interactions, preventing the automation of complex workflows like refunds...
“AI-first has to be built in; you can’t bolt it on.”
Intercom is a SaaS company that specializes in customer communication and engagement.
AI research and deployment company developing generative models and tools.
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