Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
A global biopharmaceutical company employing 95,000 people across 125 countries aims to launch 20 new medicines by 2030 to treat rare diseases.
Bringing a new medicine to market requires millions of test tubes, yet employees were handwriting supply orders in notebooks, a manual process taking...
“With AI built into the ServiceNow platform from day one, we can harness and drive value quicker. If processes that took 20 or 30 minutes now take seconds, and we do that over 60,000 times a year, you can imagine the scale of the time that you can free up, and the focus that you can generate by driving efficiency.”
Biopharmaceutical company developing prescription medicines for major diseases.
Attorneys juggled fragmented tools to search 50,000 cases. An AI orchestrator now routes queries to sub-agents in a single chat.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Proprietary APIs offered zero control. Moving to managed open models secured 2-second answers and fixed pricing for news search.