Key results
Annual Time Savings
30k hours
Projected Savings
90k hours
Result highlights
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The story
A global biopharmaceutical company employing 95,000 people across 125 countries aims to launch 20 new medicines by 2030 to treat rare diseases.
Bringing a new medicine to market requires millions of test tubes, yet employees were handwriting supply orders in notebooks, a manual process taking...
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Quotes
“With AI built into the ServiceNow platform from day one, we can harness and drive value quicker. If processes that took 20 or 30 minutes now take seconds, and we do that over 60,000 times a year, you can imagine the scale of the time that you can free up, and the focus that you can generate by driving efficiency.”
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The company
AstraZeneca
astrazeneca.comBiopharmaceutical company developing prescription medicines for major diseases.
IndustryPharmaceuticals & Biotech
LocationCambridge, ENG, UK
Employees50K-100K
Founded1999
Scope & timeline
- 60,000+ requests processed annually via AI