With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
A platform for AI-powered presentations and websites serving over 50 million users globally with monthly inbound support volumes exceeding 30,000 conversations.
A lean support team could not manage volume spikes across time zones and languages, causing median response times to climb to 90 minutes while CSAT...
“We’ve always believed in scaling leanly – not just hiring to throw bodies at problems, but using the solutions we already have at our fingertips.”
AI-powered presentation, document, and website builder for professional content.
Intercom is a SaaS company that specializes in customer communication and engagement.
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