Key results
Monthly Resolutions
18k+
Conversation Coverage
100%
CSAT Score
84%
Result highlights
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The story
A platform for AI-powered presentations and websites serving over 50 million users globally with monthly inbound support volumes exceeding 30,000 conversations.
A lean support team could not manage volume spikes across time zones and languages, causing median response times to climb to 90 minutes while CSAT...
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Quotes
“We’ve always believed in scaling leanly – not just hiring to throw bodies at problems, but using the solutions we already have at our fingertips.”
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The company
Gamma
gamma.appAI-powered presentation, document, and website builder for professional content.
IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2020