Three agents battled 6-hour wait times. AI now processes refunds and complex workflows across Slack, resolving issues instantly.
A go-to-market development platform supports a 20,000-member community and 7,000 monthly tickets with a team of just three people.
Agents struggled with a manual, first-in-first-out queue that forced customers to wait up to six hours for answers. The small team faced severe...
“Community is a hugely important piece of what makes Clay great. Providing support through our Slack community was good for our customers, but we weren’t doing anything sophisticated in terms of automation – it was all very manual. That made it challenging for the team to be able to prioritize tickets and manage growing support volume.”
Clay's Customer support is part of this use case:
AI platform for automated lead enrichment and sales prospecting.
Intercom is a SaaS company that specializes in customer communication and engagement.
Worked with Clay to connect Intercom with its Slack community to deploy the Fin AI Agent.
Related implementations across industries and use cases
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents manually searched docs for 100+ integrations. Trained on a custom library, AI now resolves 55% of tickets instantly.
Complex refunds once required human review. Rigorous testing now lets AI resolve millions of multi-step queries monthly.
Complex tool calls broke earlier models. Claude now navigates nested data, enabling agents to drive 3-5x productivity gains for clients.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Three agents battled 6-hour wait times. AI now processes refunds and complex workflows across Slack, resolving issues instantly.
A go-to-market development platform supports a 20,000-member community and 7,000 monthly tickets with a team of just three people.
Agents struggled with a manual, first-in-first-out queue that forced customers to wait up to six hours for answers. The small team faced severe...
“Community is a hugely important piece of what makes Clay great. Providing support through our Slack community was good for our customers, but we weren’t doing anything sophisticated in terms of automation – it was all very manual. That made it challenging for the team to be able to prioritize tickets and manage growing support volume.”
Clay's Customer support is part of this use case:
AI platform for automated lead enrichment and sales prospecting.
Intercom is a SaaS company that specializes in customer communication and engagement.
Worked with Clay to connect Intercom with its Slack community to deploy the Fin AI Agent.
Related implementations across industries and use cases
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Agents manually searched docs for 100+ integrations. Trained on a custom library, AI now resolves 55% of tickets instantly.
Complex refunds once required human review. Rigorous testing now lets AI resolve millions of multi-step queries monthly.
Complex tool calls broke earlier models. Claude now navigates nested data, enabling agents to drive 3-5x productivity gains for clients.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.