Three agents battled 6-hour wait times. AI now processes refunds and complex workflows across Slack, resolving issues instantly.
A go-to-market development platform supports a 20,000-member community and 7,000 monthly tickets with a team of just three people.
Agents struggled with a manual, first-in-first-out queue that forced customers to wait up to six hours for answers. The small team faced severe...
“Community is a hugely important piece of what makes Clay great. Providing support through our Slack community was good for our customers, but we weren’t doing anything sophisticated in terms of automation – it was all very manual. That made it challenging for the team to be able to prioritize tickets and manage growing support volume.”
AI platform for automated lead enrichment and sales prospecting.
Intercom is a SaaS company that specializes in customer communication and engagement.
Worked with Clay to connect Intercom with its Slack community to deploy the Fin AI Agent.
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