Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
A social commerce platform empowering creators and entrepreneurs, handling 5,000 to 10,000 support tickets weekly across a complex marketplace.
Reliance on human agents and a rigid decision-tree chatbot created a bottleneck where staff endlessly repeated answers to basic questions. This...
“Continuously hiring staff to answer the same questions isn’t efficient. We needed an AI solution to deliver higher-quality responses and let our team focus on higher-impact problems.”
Digital marketplace for software, memberships, and online community access.
Generative AI platform for automated enterprise customer support and workflows.
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