Rising backlogs forced hiring plans. AI now resolves 30% of tickets instantly, routing complex issues to staff.
A short-term rental management platform serving hosts who frequently require support outside of standard business hours.
A growing backlog of inquiries threatened to force a headcount increase to meet demand. The existing manual support model struggled to provide the...
“What drew us to Fin was simply the pain we were experiencing. We had a big backlog of support queries and were going to need to increase support team headcount to meet the demand. Fin provided us with an alternative solution to this problem. It instantly resolved the 500 support queries that were in the backlog.”
Guest messaging and operations automation for short-term rental hosts.
Intercom is a SaaS company that specializes in customer communication and engagement.
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