Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A global commerce platform serving approximately 145,000 retail and restaurant locations across 100 countries, with technical operations complicated by years of acquisitions.
Tens of thousands of monthly support requests arrived primarily via phone and email, creating unscalable staffing costs for one-to-one interactions....
“We didn’t just want AI that could answer FAQs. We needed something that could operate across products, regions, languages, and legacy tools, and deliver real business impact.”
Unified POS and payments platform for retail, restaurant, and golf businesses.
Intercom is a SaaS company that specializes in customer communication and engagement.
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