AI case study

RingoverAutomated voice support

Clients were limited to 9-5 support. Now, natural AI agents handle full voice conversations 24/7, solving global availability.

Published|3 months ago

The story

Context

A business communications platform provider enabling companies to manage and maximize the value of customer interactions.

Challenge

Clients were restricted to standard 9-5 support hours on weekdays, preventing them from meeting rising expectations for instant, always-on...

Solution
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Scope & timeline

  • 24/7 global support availability for Ringover clients

Quotes

The company

Ringover logo

Ringover

ringover.com

Cloud communication platform with AI-powered calling, messaging, and CRM integrations.

IndustrySoftware & Platforms
LocationParis, France
Employees251-1K
Founded2005

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Ringover's Automated voice support is part of this use case:

Voice Agent
79 case studies(+129% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
1.3Lowwithin Software & Platforms
1.6Lowwithin Product Engineering

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