AI case study

GetVocal AIVoice automation

Missed names and numbers on noisy calls broke workflows. Now, AI accurately transcribes live speech, routing complex cases to humans.

Published

Key results

Confirmed Registrations
122
Call Conversion Rate
27%
Response Time Reduction
94%

Result highlights

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The story

Context

A conversational-agent platform deployed across 23 markets and over 100 enterprise teams automates complex customer interactions for regulated industries.

Challenge

Live phone conversations involve challenging audio conditions like 8 kHz telephony, background noise, and varied accents. If a speech recognition...

Solution
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Scope & timeline

  • Scaled from 1 to 80 AI agents across 22 countries in 12 weeks

Quotes

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The company

GetVocal AI logo

GetVocal AI

getvocal.ai

Hybrid human-AI platform for automating complex customer experience workflows.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1-10
Founded2023

The vendor

Deepgram logo

Deepgram

deepgram.com

Voice AI platform for speech-to-text, text-to-speech, and conversational agents.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2015

Use case

GetVocal AI's Voice automation is part of this use case:

Voice Agent
79 case studies(+82% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
1.4Lowwithin Software & Platforms
1.6Lowwithin Product Engineering

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