AI case study

RoojoomAutomated call handling

A sequential pipeline caused 7-second delays. A native speech-to-speech model cut latency to 800ms, enabling fluid, human-like dialogue.

Published

Key results

Avg Response Time
800 ms
Max Response Time
2 seconds

Result highlights

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The story

Context

A software provider delivering customer engagement solutions to small and midsize businesses across telecommunications, insurance, and finance industries.

Challenge

The legacy voice system relied on a sequential speech-to-text-to-speech pipeline that created significant latency, resulting in stilted conversations...

Solution
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Quotes

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The company

AI platform for automated customer journey orchestration and voice assistance.

IndustrySoftware & Platforms
LocationTel Aviv, Israel
Employees11-50
Founded2013

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Roojoom's Automated call handling is part of this use case:

AI Infrastructure
150 case studies(+60% YoY)
Proven impact?
Average
2.7Below average
2.7Below averagewithin Software & Platforms
2.7Below averagewithin Product Engineering

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