Software & Platforms|Product Engineering

Roojoom
Automated call handling

A sequential pipeline caused 7-second delays. A native speech-to-speech model cut latency to 800ms, enabling fluid, human-like dialogue.

PublishedJan 25, 2026|2 weeks ago

Key results

Avg Response Time
800 ms
Max Response Time
2 seconds

Result highlights

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The story

A software provider delivering customer engagement solutions to small and midsize businesses across telecommunications, insurance, and finance industries.

The legacy voice system relied on a sequential speech-to-text-to-speech pipeline that created significant latency, resulting in stilted conversations...

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Quotes

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The company

AI platform for automated customer journey orchestration and voice assistance.

IndustrySoftware & Platforms
LocationTel Aviv, Israel
Employees11-50
Founded2013

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