Key results
The company
Voiply
voiply.comVoIP phone and internet service provider for residential and business customers.
Result highlights
- 10k+ monthly calls managed by AI
- 40% full resolution rate for support calls
- 10+ daily sales orders via AI agent
The story
A cloud-based business phone provider serving small and medium businesses with internet-powered communication services.
High call volumes frequently saturated human queues, leading to customer hold times. Staff struggled to balance routine inquiries with the need to focus on complex support cases and qualified sales leads.
The company integrated conversational AI agents directly into its telephony infrastructure and CRM to handle overflow when human queues reach capacity. These agents manage inbound inquiries across sales, support, billing, and porting by accessing real-time customer data. The system resolves routine requests autonomously while logging transcripts and generating tickets for complex cases requiring human intervention.
Quotes
“We chose ElevenLabs because of their best-in-class Conversational AI voice agents and seamless integration. The partnership has allowed us to deliver a much better customer experience, while also scaling our support and sales operations in ways we couldn’t have achieved otherwise. It’s been transformative for both efficiency and customer satisfaction.”