AI case study

OriserveMultilingual customer support

Model tuning took weeks, slowing market entry. On Bedrock, updates take days, cutting costs 50% and boosting retention 75% for telecom.

Published|5 months ago

Key results

Word Error Reduction
60%

Result highlights

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The story

Context

An India-based startup specializing in generative AI agents supports over 120 languages and dialects for enterprise clients in regulated sectors like banking and telecom.

Challenge

Fine-tuning language models traditionally took weeks, slowing go-to-market speed for price-sensitive regions. The company needed to avoid the high...

Solution
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Scope & timeline

  • 10% revenue boost for retail client
  • Model fine-tuning cut from weeks to days
  • 75% increase in retention for telecom client
  • 3x qualified leads for edtech client

Quotes

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The company

Oriserve logo

Oriserve

oriserve.com

GenAI voicebot platform for BFSI and telecommunications sectors.

IndustrySoftware & Platforms
LocationGurugram, HR, India
Employees51-250
Founded2017

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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