Key results
Workload Reduction
50%
Summary Generation Time
<30 secs
Rapid Resolution Rate
90%
Result highlights
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The story
One of Vietnam's top three mobile game publishers supports over 35 million players across more than 160 titles throughout Southeast Asia.
Rapid regional expansion created a bottleneck where a central team struggled to support players across diverse languages, cultures, and time zones....
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Quotes
“With more than a hundred active game titles, every title brings different issues, and managing that level of variety and detail across the region meant rethinking how we approached customer support.”
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The company
Gamota
gamota.comMobile game publisher and distribution platform for the Vietnamese market.
IndustryEntertainment
LocationHanoi, Vietnam
Employees51-250
Founded2013
Implementation partner
e
eCloudvalley
ecloudvalley.comDeployed and customized the ECVBot generative AI chatbot for Gamota's player support operations.
IndustryTechnology
LocationNew Taipei City, Taiwan
Employees251-1K
Founded2013