AI case study

AIHelpMultilingual customer support

Engineers manually scripted prompts for every language. Now, AI translates reasoning and grounds answers to stop hallucinations.

Published|4 months ago

Key results

Efficiency Increase
30%
Satisfaction Increase
5-10%

Result highlights

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The story

Context

A customer service platform for the gaming industry serves thousands of enterprise clients with more than 800 million monthly active users across 32 countries.

Challenge

AI agents frequently hallucinated when handling complex inquiries about unique game rules, leading to low response accuracy. Developers spent days...

Solution
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Scope & timeline

  • 70% reduction in model development time

Quotes

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The company

AI-powered customer support and messaging platform for mobile apps and games.

IndustryEntertainment
LocationSingapore, Singapore
Employees51-250
Founded2016

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

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