Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
A global airline operating as a challenger brand that needs to offset scale disadvantages against larger competitors in a highly regulated industry.
The airline needed to scale customer service and internal operations without losing the specific "human warmth and wit" that defined its brand...
“We can see the benefit that it brings day to day…from small-scale trials that we ran all the way through to larger-scale programs that we’re now running—it’s delivering tangible benefit. From any CFO’s perspective you can’t ignore it—you’ve got to embrace it. Once you see the returns—from faster processes to happier people—you can’t ignore it.”
International airline for long-haul passenger and cargo air travel.
AI research and deployment company developing generative models and tools.
Provided AI apprentices to help Virgin Atlantic scale and accelerate its AI efforts.
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Manual categorization delayed revenue. Staff-built agents now auto-classify products for 91% faster onboarding, with human oversight.
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35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
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Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
A global airline operating as a challenger brand that needs to offset scale disadvantages against larger competitors in a highly regulated industry.
The airline needed to scale customer service and internal operations without losing the specific "human warmth and wit" that defined its brand...
“We can see the benefit that it brings day to day…from small-scale trials that we ran all the way through to larger-scale programs that we’re now running—it’s delivering tangible benefit. From any CFO’s perspective you can’t ignore it—you’ve got to embrace it. Once you see the returns—from faster processes to happier people—you can’t ignore it.”
International airline for long-haul passenger and cargo air travel.
AI research and deployment company developing generative models and tools.
Provided AI apprentices to help Virgin Atlantic scale and accelerate its AI efforts.
Related implementations across industries and use cases
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual categorization delayed revenue. Staff-built agents now auto-classify products for 91% faster onboarding, with human oversight.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Hundreds of pages per board book slowed director prep. Now, isolated AI securely condenses sensitive materials into actionable briefs.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.