Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
A global airline operating as a challenger brand that needs to offset scale disadvantages against larger competitors in a highly regulated industry.
The airline needed to scale customer service and internal operations without losing the specific "human warmth and wit" that defined its brand...
“We can see the benefit that it brings day to day…from small-scale trials that we ran all the way through to larger-scale programs that we’re now running—it’s delivering tangible benefit. From any CFO’s perspective you can’t ignore it—you’ve got to embrace it. Once you see the returns—from faster processes to happier people—you can’t ignore it.”
International airline for long-haul passenger and cargo air travel.
Provided AI apprentices to help Virgin Atlantic scale and accelerate its AI efforts.
AI research and deployment company developing generative models and tools.
Virgin Atlantic's Customer service and operations is part of this use case:
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Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
A global airline operating as a challenger brand that needs to offset scale disadvantages against larger competitors in a highly regulated industry.
The airline needed to scale customer service and internal operations without losing the specific "human warmth and wit" that defined its brand...
“We can see the benefit that it brings day to day…from small-scale trials that we ran all the way through to larger-scale programs that we’re now running—it’s delivering tangible benefit. From any CFO’s perspective you can’t ignore it—you’ve got to embrace it. Once you see the returns—from faster processes to happier people—you can’t ignore it.”
International airline for long-haul passenger and cargo air travel.
Provided AI apprentices to help Virgin Atlantic scale and accelerate its AI efforts.
AI research and deployment company developing generative models and tools.
Virgin Atlantic's Customer service and operations is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual categorization delayed revenue. Staff-built agents now auto-classify products for 91% faster onboarding, with human oversight.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.